How can I change my username or mailing address?
You will not be able to change your username after enrollment, nor will you be able to edit your mailing address inside this app.
How can I change my email address, phone number, username, name, password, security questions, or profile picture?
On the Account Summary, tap on the hamburger menu in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen you can manage your profile picture, edit your profile information, update your password, and change your security questions.
What is the purpose of giving my card a nickname?
Your card’s nickname will appear on the Account Summary, Transactions, and other screens. Its purpose is to help you distinguish between different cards that have been added to your user profile.
Can I view or make changes to a pending credit card payment?
You can view credit card payments that are pending. Once a payment is scheduled, changes cannot be made to it, however the payment can be cancelled.
I’m trying to report my card as lost or stolen and I’m getting a message “It looks like you are trying to update your address.” Why can’t I complete my lost/stolen report in this app?
You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please call the phone number provided inside the app.
What accounts can I see and access using this app?
You can see transactions and payments related to the credit card(s) you have added to your user profile. If you would like to add more card accounts to your user profile, you can swipe to pull up Add Card all the way to the right of the Account Summary.
What if I forget my username?
If you forget your username, tap on “Forgot Username” and enter the email address associated with your profile. You then will be prompted to answer a security question. After you verify your identity, we will send your username to the email address you provided.